Effective Date: 11.7.23
This Privacy Policy describes how Maison Flamant collects, uses, discloses, and protects personal information that we obtain from individuals who visit our website or use our services. We are committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following types of personal information:
1.1. Information you provide: When you make a reservation or interact with our website, we may collect personal information such as your name, email address, phone number, postal address, and payment details. We may also collect information you provide when contacting us or submitting reviews.
1.2. Automatically collected information: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring URLs, and pages visited. We may also use cookies or similar technologies to collect this information. Please refer to our Cookie Policy for more details.
Use of Personal Information
We use the personal information we collect for the following purposes:
2.1. Providing accommodation services: We use your personal information to process and manage reservations, communicate with you regarding your bookings, and provide customer support.
2.2. Improving our services: We may use personal information to analyse trends, track website usage, and gather demographic information. This helps us understand our customers’ preferences and enhance our services.
2.3. Marketing and promotions: With your consent, we may use your personal information to send you marketing communications, promotional offers, and updates about our services. You can opt-out of receiving such communications at any time.
2.4. Legal compliance: We may use personal information to comply with applicable laws, regulations, or legal processes.
Sharing of Personal Information
We may share your personal information in the following circumstances:
3.1. Service providers: We may share your personal information with third-party service providers who assist us in delivering our services, such as payment processors, IT support, marketing agencies, and customer service providers. These service providers are contractually obligated to handle your personal information securely and only for the purposes specified by us.
3.2. Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you before your personal information becomes subject to a different privacy policy.
3.3. Legal requirements: We may disclose your personal information if required to do so by law or in response to valid legal requests, such as court orders, subpoenas, or government investigations.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymise personal information when it is no longer needed.
Your Rights
You have certain rights regarding your personal information, including:
5.1. Access: You can request a copy of the personal information we hold about you.
5.2. Correction: You can request the correction of inaccurate or incomplete personal information.
5.3. Erasure: You can request the deletion of your personal information, subject to legal requirements.
5.4. Objection: You can object to the processing of your personal information for direct marketing purposes or on grounds relating to your specific situation.
5.5. Restriction: You can request the restriction of processing of your personal information in certain circumstances.
To exercise your rights, please contact us using the information provided in Section 7.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Payment Processing
Please note that we do not collect or process your credit or debit card details. These are however collected and processed by our payment processing service provider Stripe Payments Europe, Ltd (“Stripe”). The collection and processing by Stripe of your credit or debit card details and other personal data are governed by their terms and conditions. See https://stripe.com/gb/privacy for more information. Stripe may from time to time provide us with information regarding the credits and debits made to your card in order to enable us to reconcile our accounts.
Cookies
We only use necessary cookies which are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
We have listed the cookies in use below:
ID Duration Description
elementor never The website’s theme uses this cookie. It allows the website owner to implement or change the website’s content in real-time.
__stripe_mid 1 year Stripe sets this cookie to process payments.
__stripe_sid 30 minutes Stripe sets this cookie to process payments.
gt_autoswitch session Determines the preferred language of the visitor. Allows the website to set the pref
EappsWeatherCache Persistent Provides Weather update for location
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:
Maison Flamant
7 Cours D Orleans
Saint Genies de Fontedit
34480
discover@maisonflamant.fr
+447780662580